Customer Support & Service Contacts
1. Official Support Channels
For technical assistance, project inquiries, or service requests, you can contact our support and engineering team directly through the following official channels:
- Email Support: team@blue-core.tech (Monitored business days, 8:30 AM – 5:30 PM EAT)
- Telephone Support: +251 978 939 312
- Physical Office: Addis Ababa, Ethiopia
2. Quick-Help Automated Assistant Notice
The interactive quick-help assistant available on this website provides immediate automated answers to common questions about our services and delivery workflow.
The quick-help assistant is an informational tool and does not generate binding contractual commitments or automatically open a formalized SLA support ticket. For formal enterprise support, please contact us via email or telephone.
3. Service Level Agreements (SLAs)
General inquiries submitted via our contact form or email are typically answered within one (1) to two (2) business days.
Critical support commitments, system uptime guarantees, and emergency response escalation pathways are governed strictly by individual client Service Level Agreements (SLAs) entered into under executed Master Services Agreements.