DigitizationConcept Project
Digital Office Workflow
A paper-to-digital transformation system for office service delivery.
A concept for government and service offices still running on paper forms, physical filing, and manual sign-offs. It replaces the paper trail with a digital intake, routing, and approval workflow.
Designed around the way service offices actually work: citizens or clients submit a request, it routes to the right desk, and every step is timestamped instead of buried in a paper file.
Highlights
- Digital intake replaces paper forms at the front desk
- Automatic routing to the right department or officer
- Full status tracking instead of a physical paper trail
- A practical first step for offices modernizing legacy processes